tag:thryv.statuspage.io,2005:/historyThryv Status - Incident History2024-03-21T18:50:18-05:00Thryvtag:thryv.statuspage.io,2005:Incident/202725832024-03-17T13:55:13-05:002024-03-17T13:55:13-05:00Scheduled Maintenance: Thryv App Marketplace Saturday March 16th from 11:00 am to 12:00 pm EST.<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>13:55</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:06</var> CDT</small><br><strong>Monitoring</strong> - We are planning a scheduled maintenance of one of our integration partners. Our engineering team has estimated that it can take up to 1 hour for the activity but expect the disruption to be minimal with an estimated downtime of around 10 minutes. Users of Command Center and the Marketplace may experience issues trying to connect new Apps during this time.</p>tag:thryv.statuspage.io,2005:Incident/202438182024-03-14T21:33:46-05:002024-03-14T21:33:46-05:00Command Center<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>21:33</var> CDT</small><br><strong>Resolved</strong> - The incident has been resolved</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:08</var> CDT</small><br><strong>Monitoring</strong> - A fix has been put in place by our fast-working engineers. The problem appears to be resolved, but we will continue to monitor for any lingering issues. Some users may need to refresh the page to see their Inbox Conversations.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>08:51</var> CDT</small><br><strong>Investigating</strong> - We are aware of an issue preventing at least some users from accessing Command Center. Our team is in the process of investigating the issue.</p>tag:thryv.statuspage.io,2005:Incident/202279372024-03-12T15:20:53-05:002024-03-12T15:20:53-05:00ThryvPay - ThryvPay Tab Intermittently Returning Errors<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>15:20</var> CDT</small><br><strong>Resolved</strong> - Our developers have identified the issue and implemented the solution. This issue is now resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:49</var> CDT</small><br><strong>Investigating</strong> - We are investigating a sporadic issue causing some users to experience a 504 error when trying to access the ThryvPay tab from within Thryv. This can also impact transactions. Our developers are aware of the issue and are working on a solution. We will provide an update soon.</p>tag:thryv.statuspage.io,2005:Incident/199962332024-02-22T15:51:27-06:002024-02-22T15:51:27-06:00Meta experiencing issues connecting business FB and Instagram pages to our New Social Product<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:51</var> CST</small><br><strong>Resolved</strong> - The incident has been resolved</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:46</var> CST</small><br><strong>Monitoring</strong> - Meta notified us that a solution has been implemented. Users should now be able to connect business pages within our new social solution. We are monitoring to ensure the connection issues are all resolved and will update the status page soon.<br /><br />If a user has encountered issues connecting to Facebook or Instagram, please verify the following is set up correctly;<br /><br />Page Roles and Permissions: Ensure that the user who granted access to the connection request has the necessary roles and permissions to manage the missing pages. <br /><br />Page Visibility: Check if the missing pages have any restrictions on their visibility settings. Pages with restricted visibility may not be accessible unless the user has set specific permissions.<br /><br />App Review: If you're using a Facebook app, ensure that the necessary permissions have been approved during the app review process. Some permissions related to managing pages may require app review and approval from Facebook.<br /><br />Cache Refresh: Sometimes, the connection response may be cached, leading to outdated or incomplete data being returned. Click on your browser's Settings & Security and clear cache (for all time) and cookies before making the request again to see if the missing business pages appear.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:48</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:48</var> CST</small><br><strong>Update</strong> - Meta is continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>19:04</var> CST</small><br><strong>Investigating</strong> - Meta is experiencing issues connecting business profile pages for both Facebook and Instagram to our New Social Media product. Meta is currently investigating the issue and our team is actively monitoring the situation and will provide updates as Meta works towards a resolution.</p>tag:thryv.statuspage.io,2005:Incident/199323022024-02-09T10:04:01-06:002024-02-09T10:04:01-06:00Command Center - Facebook and Instagram Connection Error<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:04</var> CST</small><br><strong>Resolved</strong> - A solution is in place which resolves the issue. We will continue monitoring the situation</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:51</var> CST</small><br><strong>Monitoring</strong> - A solution is in place which resolves the issue. We will continue monitoring the situation.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:12</var> CST</small><br><strong>Investigating</strong> - We are aware of an issue related to connecting Facebook and Instagram channels. Our engineers are currently investigating the issue.</p>tag:thryv.statuspage.io,2005:Incident/198301692024-02-06T13:08:39-06:002024-02-06T13:08:39-06:00Command Center - Users May Be Unable to Connect New Facebook or Instagram Channels<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>13:08</var> CST</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:49</var> CST</small><br><strong>Identified</strong> - Our engineers have identified an issue with Meta’s system causing a Facebook and Instagram service outage. We are actively working with our partners to resolve the issue.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:00</var> CST</small><br><strong>Investigating</strong> - We are aware of an issue affecting Facebook and Instagram connections in some accounts. Users may not be able to connect new Facebook or Instagram channels to their Inbox until it is resolved. Our team is actively investigating.</p>tag:thryv.statuspage.io,2005:Incident/187027952024-02-02T10:12:22-06:002024-02-02T10:12:22-06:00Marketing Center - Listings - You Have An Existing Location Error Or 404 Error<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:12</var> CST</small><br><strong>Resolved</strong> - This issue has now been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:53</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:58</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:54</var> CDT</small><br><strong>Identified</strong> - We are aware of the following error messages when submitting online listings, "You Have An Existing Location" or 404 error. These are being investigated individually to determine to if these locations are owned by Thryv or a 3rd party vendor. <br /><br />Issue Experience: User chooses the option to publish their Online Listings and receive an error of "You Have An Existing Location" or 404 error.<br /><br />This incident is currently effecting: Marketing Center Online Listings<br /><br />Users: 40 users<br />Device/OS: All<br />Effected Component: Marketing Center Online Listings<br />Current Workaround: None<br />Estimated Timeline to Resolution: There is no eta for resolution at this time. However, the team is working diligently to get these completed as soon as possible.<br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/187026602024-02-02T10:11:57-06:002024-02-02T10:11:57-06:00Marketing Center - Campaigns - Unable to Connect Facebook<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:11</var> CST</small><br><strong>Resolved</strong> - This issue should now be resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:49</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:30</var> CDT</small><br><strong>Identified</strong> - We are currently aware of an issue when users are trying to connect Facebook to Marketing Center, we are working closely with Facebook to get this resolved as quickly as possible.<br /><br />Issue Experience: Cannot connect Facebook within Marketing Center.<br /><br />This incident is currently effecting: Marketing Center Campaigns<br /><br />Users: 48 users<br />Device/OS: All<br />Effected Component: Marketing Center Campaigns<br />Current Workaround: None<br />Estimated Timeline to Resolution: There is no eta for resolution at this time.<br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/187024292024-02-02T10:11:24-06:002024-02-02T10:11:24-06:00Marketing Center - Online Listings - Unable to Connect or View Listings<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:11</var> CST</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:54</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:54</var> CDT</small><br><strong>Identified</strong> - We are currently investigating a sporadic issue where users are unable to connect or view their online listings within some Marketing Center accounts.<br /><br />Issue Experience: When attempting to connect online listings, a user may experience and error message or a clocking page. This is also preventing the ability to enable the Marketing Center Enhanced Profiles.<br /><br />This incident is currently effecting: Marketing Center Listings & Enhanced Profiles<br /><br />Users: 45 users<br />Device/OS: All<br />Effected Component: Marketing Center Listings & Enhanced Profiles<br />Current Workaround: None<br />Estimated Timeline to Resolution: There is no eta for resolution at this time.<br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/198852122024-02-02T08:36:57-06:002024-02-02T08:36:57-06:00Command Center - Staff Creation and Syncing<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>08:36</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>11:34</var> CST</small><br><strong>Monitoring</strong> - Our engineering team has a fix in place, resolving the issue. We will continue to monitor the situation</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:41</var> CST</small><br><strong>Investigating</strong> - We are investigating an outage related to Staff creation and syncing between Centers. Users may not be able to create Staff during the outage. Our engineers are working diligently to correct the issue.</p>tag:thryv.statuspage.io,2005:Incident/198768552024-01-31T09:53:08-06:002024-01-31T09:53:08-06:00ThryvPay - Charge and Checkout Payment Outage<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:53</var> CST</small><br><strong>Resolved</strong> - Checkout and Charge payment flows are returning an error to the end user despite the payment still processing. <br /><br /> In charge flow, the error states “783: unexpected token at ‘Request failed with status code 500’. In checkout flow, the error states “Error - Your payment failed.“. <br /><br />Our developers identified and implemented a fix to resolve this issue. <br /><br />If there are any issues or concerns, please contact the ThryvPay Support team.</p>tag:thryv.statuspage.io,2005:Incident/197675122024-01-30T16:40:14-06:002024-01-30T16:40:14-06:00Marketplace Page May Not Show All Apps - Marketplace<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:40</var> CST</small><br><strong>Resolved</strong> - Our engineers implemented a fix earlier today and this issue is now resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:57</var> CST</small><br><strong>Update</strong> - Our engineers are continuing to investigate this issue and we will provide another update soon.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:42</var> CST</small><br><strong>Update</strong> - We're continuing to investigate this issue and will provide another update soon.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:58</var> CST</small><br><strong>Investigating</strong> - We are investigating an issue with the Marketplace within Command Center. Some users may experience a blank screen or only see a few apps when viewing the marketplace, when this happens all Apps will not display. This appears to only be happening intermittently. Our Developers are actively working on a resolution.</p>tag:thryv.statuspage.io,2005:Incident/196228982024-01-10T11:40:30-06:002024-01-10T11:46:04-06:00RESOLVED: Command Center - Facebook and Instagram Channel Connection<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:40</var> CST</small><br><strong>Resolved</strong> - The recent issue affecting Facebook and Instagram has been successfully resolved. Our engineers worked tirelessly to implement a solution, in coordination with Meta. We will continue monitoring the system to ensure stability. If you continue to see issues with messaging, you should disconnect and reconnect Facebook / Instagram as a channel in your Command Center.<br /><br />Disconnect Instructions: https://learn.thryv.com/hc/en-us/articles/23085278454029<br />Reconnect Instructions: https://learn.thryv.com/hc/en-us/articles/17231876482573</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:25</var> CST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:23</var> CST</small><br><strong>Monitoring</strong> - The recent issue affecting Facebook and Instagram has been successfully resolved. Our engineers worked tirelessly to implement a solution, in coordination with Meta. While the issue has been resolved, we are actively monitoring the system to ensure stability. If you continue to see issues with messaging, you should disconnect and reconnect Facebook / Instagram as a channel in your Command Center</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>14:34</var> CST</small><br><strong>Update</strong> - We're currently experiencing a service outage affecting sending and receiving Facebook and Instagram messages. Our team is actively working to restore service as soon as possible. <br /><br />We will continue to provide regular updates here regarding the incident.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>11:02</var> CST</small><br><strong>Identified</strong> - We are currently investigating an issue where users are unable to connect new Meta Accounts (facebook, ig) channels to Command Center.<br /><br />Issue Experience: Users currently cannot connect Meta Accounts (Facebook, IG) to Command Center. Existing Facebook channel users may not be receiving inbox messages within their Business Center inbox from Facebook as well. <br /><br />A message will be displayed for users letting them know they cannot connect right now if they try to. <br /><br />This incident is currently affecting: Command Center Facebook connections and the inbox messages received within the Business Center<br /><br />Users: All<br />Device/OS: All<br />Affected Component: Command Center FB and IG channels<br />Current Workaround: None<br />Estimated Timeline to Resolution: No ETA at this time.<br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/187023862024-01-05T10:52:26-06:002024-01-05T10:52:26-06:00Marketing Center - Google Business Profile - Connection Issue<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:52</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:43</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:46</var> CDT</small><br><strong>Identified</strong> - We are currently investigating a sporadic issue when attempting to connect the GBP within some Marketing Center accounts.<br /><br />Issue Experience: When attempting to connect Google to Marketing Center listings, some users are experiencing an issue when connecting their account. <br /><br />This incident is currently effecting: Connecting GBP<br /><br />Users: 30 users<br />Device/OS: All<br />Effected Component: Marketing Center GBP<br />Current Workaround: None<br />Estimated Timeline to Resolution: There is no eta at this time.<br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/187033512024-01-05T10:51:57-06:002024-01-05T10:51:57-06:00Marketing Center - Enhanced Profile Content - Not updating Profiles<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:51</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:51</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>18:30</var> CDT</small><br><strong>Identified</strong> - We are currently investigating an Sporadic issue where not all of the content submitted on an Enhanced Profile is displaying on the 4 network sites.<br /><br />Issue Experience: Enhanced profile content updates may not fully feed to the partner network. Content like business name, address, email, and phone number are displaying, but hours of operation, Yelp attributes, CTNs or Descriptions may not be displaying at this time. We have the content on hand and are working with engineering to ensure the content is feeding correctly.<br /><br />This incident is currently effecting: Marketing Center - Enhanced profile Content<br /><br />Users: global<br />Device/OS: all users<br />Effected Component: MC Enhanced Profile<br />Current Workaround: Continue to save content BAU and it will be sent once the fix is put in place<br />Estimated Timeline to Resolution: No ETA at this time.<br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/187027262024-01-05T10:51:10-06:002024-01-05T10:51:10-06:00Marketing Center - Campaigns & Listings - Updates Not Saving<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:51</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:55</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> CDT</small><br><strong>Identified</strong> - We are currently investigating sporadic issues where updates to the listing content is not saving or does not update within Marketing Center accounts.<br /><br />Issue Experience: User makes updated to the listing content, saves, and updates don't save or does not reflect updates within Marketing Center.<br /><br />This incident is currently effecting: Marketing Center Campaigns & Listings<br /><br />Users: 17 users<br />Device/OS: All<br />Effected Component: Marketing Center Campaigns & Listings<br />Current Workaround: None<br />Estimated Timeline to Resolution: There is no eta for resolution at this time. However, there was a fix implemented that resolved the majority of these issues.<br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/187032202024-01-05T10:50:26-06:002024-01-05T10:50:26-06:00Marketing Center - Campaigns - Unable to Create<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:50</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:54</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>18:07</var> CDT</small><br><strong>Identified</strong> - We are currently investigating sporadic issues when creating Marketing Center Campaigns for some accounts.<br /><br />Issue Experience: When attempting to create Marketing Center campaigns, some users are receiving errors that will not allow them to move forward with creating the campaigns. Errors: Landing Page URL, Country, Audience, Category, Website URL.<br /><br />This incident is currently effecting: Marketing Center Campaigns<br /><br />Users: 25 users<br />Device/OS: All<br />Effected Component: Marketing Center Campaigns<br />Current Workaround: None<br />Estimated Timeline to Resolution: There is no eta for resolution at this time.<br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/187023312024-01-05T10:50:05-06:002024-01-05T10:50:05-06:00Marketing Center- Enhanced Profiles Enablement - Not Staying Enabled<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:50</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:52</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:40</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:38</var> CDT</small><br><strong>Identified</strong> - We are aware of a sporadic issue with enabling the Enhanced profiles (Nextdoor, Yahoo, Yelp & YP) for some Marketing Center accounts. After saving, the changes may not save. This could also impact provisioning a new call tracking number for (Nextdoor, Yelp & YP). <br /><br />Engineers are aware of the issue and are working on a fix.<br /><br />Users impacted: 26 users<br />Browser: All<br />Tips: Please verify the accuracy of all business information entered during the Quick Setup process. <br />ETA: Currently being investigated, no ETA at this time</p>tag:thryv.statuspage.io,2005:Incident/187026362024-01-05T10:49:16-06:002024-01-05T10:49:16-06:00Marketing Center - Campaigns - Categories<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:49</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>20:07</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>19:47</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:27</var> CDT</small><br><strong>Identified</strong> - We are currently investigating two issues surrounding a small subset of Marketing Center accounts trying to change or add new categories.<br /><br />Issues Experience: <br /><br />1. Category options, we are currently working on requests to add category options for Marketing Center campaigns. <br /><br />2. Ability to move past the section for selecting categories while completing Quick Set-Up guide. <br /><br />This incident is currently effecting: Marketing Center Categories<br /><br />Users: 23 users<br />Device/OS: All<br />Effected Component: Marketing Center Categories<br />Current Workaround: <br /><br />1. Please submit a ticket for new category requests and these will be reviewed by the product team. <br /><br />2. We deployed a fix for this. Users can access Marketing Center and will be taken to the Quick Setup on the domain step. Once there, the user should go back to the beginning of the Setup guide to reconfirm their business information at the start of the Quick Setup flow. Then the user can proceed to select the business and listings categories.<br /><br />Estimated Timeline to Resolution: There is no eta for resolution at this time.<br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/194175082023-12-12T10:54:03-06:002023-12-12T10:54:03-06:00Command Center Log in - 502 error<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>10:54</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>10:16</var> CST</small><br><strong>Investigating</strong> - We are currently investigating an issue where users are experiencing a 502 error when trying to log in or impersonate Command Center accounts<br /><br />Issue Experience: 502 Error is being displayed with trying to log in to Command Center<br /><br />This incident is currently affecting: Command Center<br /><br />Users: all<br />Device/OS: all<br />Affected Component: Command Center and 5.0 MC and BC components<br />Current Workaround: currently being investigated<br />Estimated Timeline to Resolution: working on an ETA<br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/191896282024-02-02T10:17:44-06:002024-02-02T10:17:44-06:00Listings Management - Update Listings Failed<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:17</var> CST</small><br><strong>Monitoring</strong> - The underlying issue has been resolved. Users may still experience an error when uploading an image that is too large. A solution is being worked on and should be resolved soon. We will continue to provide updates.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>13:23</var> CST</small><br><strong>Identified</strong> - We are currently investigating sporadic issues where updates to the listing content are not saving or do not update within Marketing Center accounts.<br /><br />Issue Experience: A user makes updates to the listing content and attempts to save but the updates don't save or do not reflect within the Marketing Center due to an external publishing system experiencing sporadic downtime issues.<br /><br />This incident is currently affecting: Marketing Center Campaigns and listings<br /><br />Users: 27 users<br />Device/OS: All<br />Affected Component: Marketing Center Campaigns & Listings<br />Current Workaround: The content that was updated and stored will be reattempted once the issue has been resolved.<br />Estimated Timeline to Resolution: There is no eta for resolution at this time. However, there was a fix implemented that resolved the majority of these issues.<br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/189681342023-10-30T11:55:42-05:002023-10-30T11:55:42-05:00Search not functional on mobile APP and Mobile Web<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>11:55</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>08:51</var> CDT</small><br><strong>Identified</strong> - We are aware of an issue where search is not functional on mobile app and mobile web.<br />Our developer team has identified the root cause and are working on implementing a fix.<br />Search is working well for desktop users.</p>tag:thryv.statuspage.io,2005:Incident/189260642023-10-25T14:14:01-05:002023-10-25T14:14:01-05:00Invoices, Estimates, Payment Receipts Not Loading<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:14</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:40</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>12:40</var> CDT</small><br><strong>Investigating</strong> - We are aware of reports of Invoices, Estimates, and Payment Receipts not loading. We are currently investigating the issue.</p>tag:thryv.statuspage.io,2005:Incident/189248412023-10-25T13:04:05-05:002023-10-25T13:04:05-05:00Listings Management Pages are not displaying for some users<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:04</var> CDT</small><br><strong>Resolved</strong> - The issue has been resolved. Please follow these steps to ensure your screens aren't caching. Close out of all browsers, click on browser settings, and clear the cache (for all time). Users should then try to use an incognito browser to view the listing page</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:17</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue causing some users to see an error message on the listings management screen<br /><br />Issue Experience: Intermittent Listings Management Page unresponsiveness or error messaging displaying<br /><br />This incident is currently affecting: Business Center and Marketing Center Listings<br /><br />Users: 10<br />Device/OS: All but mostly PC users<br />Affected Component: Listings Management <br />Current Workaround: Close out of all browsers, click on browser settings, and clear the cache (for all time). Users should then try to use an incognito browser to view the listing page<br />Estimated Timeline to Resolution: Developers are currently reviewing <br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>tag:thryv.statuspage.io,2005:Incident/189163012023-10-24T18:02:30-05:002023-10-24T18:02:30-05:00Android Users unable to access Business Center mobile app<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>18:02</var> CDT</small><br><strong>Resolved</strong> - This issue is now resolved and full functionality has been restored.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>14:28</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where android users are unable to access the business center mobile app.<br /><br />Issue Experience: When android users attempt to access the business center mobile app they receive an alert that the app has a bug and will not open.<br /><br />This incident is currently effecting:<br /><br />Users: (Android Mobile users)<br />Device/OS: (Android phones)<br />Effected Component: (Business center mobile app)<br />Current Workaround: (You may still access Business center by using your mobile browser or desktop browser and visiting login.thryv.com)<br />Estimated Timeline to Resolution: We are working to resolve this as quickly as possible.<br /><br /><br />We will continue to provide regular updates here regarding the incident.</p>