Thryv Status - ThryvPay - Charge and Checkout Payment Outage

ThryvPay - Charge and Checkout Payment Outage

Incident Report for Thryv

Resolved

Checkout and Charge payment flows are returning an error to the end user despite the payment still processing.

In charge flow, the error states “783: unexpected token at ‘Request failed with status code 500’. In checkout flow, the error states “Error - Your payment failed.“.

Our developers identified and implemented a fix to resolve this issue.

If there are any issues or concerns, please contact the ThryvPay Support team.

Posted Jan 31, 2024 - 09:53 CST

This incident affected: ThryvPay (ThryvPay Web, Transactions).