A fix has been implemented and all Business Center features are working as intended. We will continue to monitor for any further disruptions.
Posted Apr 02, 2025 - 10:30 CDT
Identified
A fix has been implemented that has resolved the error causing a blank page to display for the listed features. However, users are now experiencing an issue where the page "sticks" when navigating from one impacted feature to another. Refreshing the page will also resolve this as a workaround and allow the page to load. It is recommended for mobile app users to access the Business Center on a mobile browser for the time being so that the refresh page option may be used to resolve any stuck pages.
Posted Apr 01, 2025 - 15:06 CDT
Update
Our team continues to investigate the root cause of this issue. As a current workaround accessing any of the impacted features and then refreshing the page will allow the page to load properly.
Posted Apr 01, 2025 - 13:10 CDT
Investigating
Current Status: Partially Operational Discovered: 4/1/2025 9:30AM CST Resolved:
Impacted Product: Business Center Affected Feature: ThryvPay, Online Listings Management, TeamChat, Google Profile, Social, Reputation (reviews), Signature Requests
What does this mean for you? Users are seeing a blank page when attempting to access the features listed above in their Business Center. Other features in the Business Center are working as intended.
Current Workaround: no current workaround
We are working diligently to resolve this issue; we will provide ongoing status updates.
Posted Apr 01, 2025 - 11:52 CDT
This incident affected: Business Center (Business Center TeamChat App, Reputation - Review Response, Business Center Listings Management, Business Center Google Business Profile, BC ThryvPay Tab, Signature Requests, Business Center Social).