Identified - A fix has been implemented that has resolved the error causing a blank page to display for the listed features. However, users are now experiencing an issue where the page "sticks" when navigating from one impacted feature to another. Refreshing the page will also resolve this as a workaround and allow the page to load. It is recommended for mobile app users to access the Business Center on a mobile browser for the time being so that the refresh page option may be used to resolve any stuck pages.
Apr 01, 2025 - 15:06 CDT
Update - Our team continues to investigate the root cause of this issue. As a current workaround accessing any of the impacted features and then refreshing the page will allow the page to load properly.
Apr 01, 2025 - 13:10 CDT
Impacted Product: Business Center Affected Feature: ThryvPay, Online Listings Management, TeamChat, Google Profile, Social, Reputation (reviews), Signature Requests
What does this mean for you? Users are seeing a blank page when attempting to access the features listed above in their Business Center. Other features in the Business Center are working as intended.
Current Workaround: no current workaround
We are working diligently to resolve this issue; we will provide ongoing status updates.
Apr 01, 2025 - 11:52 CDT
Update - Our development team continues to investigate the root cause of the delay in sending Announcements. Further updates or workarounds will be provided once available.
Mar 13, 2025 - 13:24 CDT
Investigating - Current Status: Degraded Performance Discovered: 3/6/2025 Resolved:
Impacted Product: Business Center Affected Feature: Marketing - Email Announcements
What does this mean for you? Users are experiencing issues when sending an Announcement using the "Send Now" option. The Announcement is not sending right away despite using the Send Now option and is being delayed from sending, in some cases for multiple hours. We are investigating the root cause with high urgency.
Current Workaround: No current workaround. The Announcement send eventually. Users should not attempt to send the same Announcement multiple times.
We are working diligently to resolve this issue; we will provide ongoing status updates.
Mar 07, 2025 - 13:38 CST
Resolved -
This incident has been resolved.
Mar 25, 16:56 CDT
Monitoring -
A fix for the issue was implemented and the errors are subsiding. It is estimated that the errors will be fully resolved in the next 15 minutes. We are continuing to monitor for any further disruptions.
Mar 25, 14:10 CDT
Identified -
Our development team has identified the root cause and is working on implementing a fix. Additional updates will be provided once available.
Mar 25, 13:50 CDT
Update -
We are continuing to investigate this issue.
Mar 25, 13:43 CDT
Impacted Product: Command Center, Business Center Affected Feature: Command Center & Business Center access/login
What does this mean for you? Command Center and Business Center users are currently unable to access the Thryv Command Center and Business Center. An error message occurs stating unable to login successfully even if the correct email/password is used. Our development team is aware of the issue and is working on a resolution with the highest priority. Users will also be unable to access their Business Center (through Command Center), Marketing Center, Thryv Leads, and other Thryv software features at this time.
Current Workaround:
We are working diligently to resolve this issue; we will provide ongoing status updates.
Mar 25, 13:35 CDT